ISO/Sales Rep SDF Ticket Procedure

Purpose:
This article provides ISO/Sales representatives with instructions for submitting Same Day Funding (SDF) tickets for existing merchants and requesting cancellations. Following these steps ensures tickets route correctly to Risk/Underwriting and contain all necessary information.

Submitting an SDF Ticket for Existing Merchants

Step 1 – Navigate to the Ticket Module

• Log in to CRM and search for the merchant account.
• Ensure the correct merchant profile is open before creating a ticket.

Step 2 – Verify Key Data

• Confirm the merchant's processor is TSYS and their BIN is CBCAL 7524.
• If either is not correct, the merchant is not eligible for Same Day Funding.

Step 3 – Send the SDF Addendum via EDOCUSIGN

• Go to the EDOCUSIGN tab in the merchant’s CRM profile.
• Send the SDF addendum to the merchant.
• Once signed, the document will automatically return to the Documents section.

Step 4 – Complete the Ticket Fields

• Set RFC (Reason For Contact) to Risk/Underwriting.
• Select Actual Problem as Funding Type Update.
• Choose Same Day from the Funding Type dropdown.
• Set Group to NY Risk.
• Add a ticket note stating:
  

  “Merchant request for Same Day Funding — Addendum has been completed and is available in the Documents section.”

Step 5 – Save and Submit

• Review all fields for accuracy, then submit the ticket.
• Ticket automatically routes to Risk/Underwriting for processing and approval.

Submitting a Cancellation Ticket (ISO/Sales Rep)

Step 1 – Open a New Ticket

• From the merchant’s CRM profile, click New Ticket.

Step 2 – Complete Cancellation Fields

• Set RFC (Reason For Contact) to Risk/Underwriting.
• Select Actual Problem as OTHER.
• Set Group to NY Risk.
• Add a ticket note stating:
  

  “Merchant requests cancellation of Same-Day Funding (SDF).”

Step 3 – Submit the Ticket

• Click Submit.
• No additional action is needed by the ISO/Sales Rep — the internal team will handle disabling SDF and removing the fee.