1. Check for a Stuck Batch in CBOS and check Batch Number
Log into CBOS and check the Capture column.
Look for any batch highlighted in red, which indicates it is stuck.
Verify if the batch number in CBOS matches the batch number in JK.
3. Update Batch Number on Pax A35 or A920
On the Pax device, tap the square icon in the upper-right corner.
Go to Host Settings.
Select Batch Number.
Change the batch number to 10 higher than the one found in the JK log.
Confirm the change and press the red key to exit.
Proceed to batch out using the JK Management method.
5. Clear EBT Transactions if Needed
If the stuck transaction is an EBT or Credit or Debit type:
On the Pax A35 or A920, go to Other Settings.
Select Clear that Transactions.
Attempt to batch out again.
6. Clear All Transactions (If Issue Persists)
If the issue is not EBT-specific, or persists after clearing EBT:
On the Pax device, go to Host Settings.
Choose Clear All Transactions.
Use a new batch number, and try to batch out again.
7. Offline Recovery Procedure
If batching still fails, transactions may need to be processed as offlines:
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