Customer Facing Screen not appearing

1. Go to Setup in the JK software.

2. Navigate to Hardware, then open the Hardware 3 tab.

3. Ensure the Customer Facing Screen option is turned on.

4. Visually check the customer screen to see if it powers on or displays anything.

Additional Troubleshooting Steps

• Verify Display Resolution
  The customer-facing screen must be set to a resolution of 1145 x 745 in Windows Display Settings.

• Adjust Display Positioning
  In Display Settings, try changing the screen arrangement:

  • If the secondary display is currently positioned on the right, move it to the left, or vice versa.

  • Confirm changes and test if the screen activates properly.