JKSOFT INSTALLATION
YES - EBT
NO - Ewick
PRINTER COMPATIBILITY:
ANY PRINTER YOU CAN INSTALL THE WINDOWS DRIVERS WILL WORK.
*Once you have received the Software:*
IF BEING INSTALLED ON AN ACTUAL POS UNIT: Insert Software USB onto the Windows POS Equipment that will be used for the Merchant.
Ensure you have a Keyboard & Mouse connected.
IF BEING INSTALLED ON A WINDOWS BASED TABLET: NO USB WILL BE PROVIDED. - - To Be Installed by Aaron via Remote - -
Aaron Green: (818) 621-5827
Install Aaron’s Teamviewer: https://get.teamviewer.com/aaronsupport
***INSTALLATION GUIDE:***
Access the LEO Drive: \\10.1.2.226
Open the LEO Folder
Look for JKSOFT INSTALL FOLDER
**MAKE SURE THE UNZIP INSTALL FOLDER IS ON THE ‘C’ Drive ON THE COMPUTER**
All Install Files are to be on the C Drive itself for everything to install with no issues.
Unzip the JKSOFTINSTALLER Folder (If it’s not already unzipped)
Right Click ZipFile & Select “EXTRACT ALL”
Type: C:\
& Press Enter
OpenWSWS the Folder and Create a Shortcut to Desktop for the JKInstall File
RIGHT CLICK FILE & RUN AS ADMIN (Do Not Open Regularly)
A CMD Box prompt will appear (READ INSTRUCTIONS ABOVE THE PROMPT CAREFULLY)
PRESS ENTER TO SKIP THE NEXT SCREEN:
Follow the listed instructions on the screen to change the Network Configuration Settings on the Operating System.
Continue to the next step of changing the Advanced Sharing settings for the ‘JKSOFTINSTALLER FOLDER’.
Once the first two steps have been completed press ENTER on the keyboard to advance to the next steps.
PRESS “ENTER” ON KEYBOARD TO CONTINUE
The next following steps are going to be Y/N steps.
All the following are going to be ‘Y’:
Disable Windows UAC = Y
PC Will Restart -> Then Run JKINSTALL File as Admin
View Windows Pre-Config Instructions = N
Install ReliableMulticastProtocol = Y
Turn on NetBios over TCP/IP = Y
PRESS ENTER TO CONTINUE ONCE COMPLETE
Enable Insecure Guest Logons = Y
Set LanMan Authentication Level = Y
Enable and Set Automatic Required Services = Y
Disable Firewalls = Y
Change Power Settings to NEVER = Y (SO THE SYSTEM DOES NOT AUTO SHUT DOWN)
Install VCredits = Y
Two Prompts will appear press ENTER to continue.
Install MSFT .NET 3.5 = Y
Install gpedit.msc = Y (Wait for install to complete)
Rename Station = Y
Name = POSSERVER (If a Merchant is using more than one Station only one will be the server. the 2nd station is either: POSCLIENT or WS1..)
Enter WorkGroup Name = PRESS ENTER ON KEYBOARD TO CONTINUE.
Continue with Remaining = Y
Once RENAME is complete computer will Restart
Re-Open the JKINSTALL File as Admin to continue
View Windows Pre-Config Instructions = N
Rename Station = N
Install SQL 64bit = Y (Wait for Install to complete)
Install PAX POSLink 2017 = N
IF YOU RUN INTO A LOOP WITH THE INSTALL:
Open the JKINSTALL Folder (In the C:Drive) and delete any “COMPLETE” Files and re-open the JKInstall File (As Admin) to get the CMD PROMPT BOX and Continue with installation.
INSTALLING THE ACTUAL SOFTWARE (RESTAURANT/RETAIL):
SELECT THE BUILD YOU WOULD LIKE TO INSTALL
RESTAURANT or RETAIL
CONFIRM THE BUILD YOU CHOOSE.
INSTALL BUILD
ONCE INSTALL IS COMPLETED ENSURE THAT THE BOX TO RUN THE APPLICATION IS NOT CHECKED. (DO NOT RUN THE APPLICATION)
A JKRESTAURANT OR JKRETAIL FOLDER WILL BE CREATED (ENSURE THEY ARE IN THE C: DRIVE IF NOT ALREADY)
Once the above steps are completed:
Follow the next instructions within the CMD prompt:
Step1:
GO into the C:Drive and Right Click the JKRestaurant or JKRetail Folder.
Select “Give Access To” -> Specific People
Add in GUEST and EVERYONE
Ensure both are set to Read/Write
Step2:
Go back into the C:Drive and open the JKRestaurant or JKRetail folder
Look for the JKRestaurant or JKRetail Application File
Next Right Click the File and Select Properties -> Compatibility Tab -> Run this program as Admin
Press ENTER on the Next Screen:
Software will then Update. (IF YOU GET AN FTP ERROR = Means network is blocking the update and you must change the Computers Network DNS).
Changing the DNS:
> Right Click on the Network Settings
> Select “Open Network & Internet Settings”
> Select: Change Adapter Options
> Right Click : Ethernet > Properties
> Select: Internet Protocol
> Version 4(TCP/iPv4) > Then click Properties
TO RUN UPDATE AFTER FTP ERROR:
For RESTAURANT:
Press Win Key + R (On keyboard) -> C:\JKRestaurant\Update.exe /ab
For RETAIL:
Press Win Key + R (On Keyboard) -> C:\JKRetail\Update.exe /ab
WHEN OPENING THE SOFTWARE FOR THE FIRST TIME:
A SETUP DATABASE BOX WILL APPEAR (DO NOT TOUCH IT UNTIL IT IS COMPLETE)
Screen may appear to be frozen and none responsive that is a normal reaction for the program. (DO NOT FORCE CLOSE IT)
RETAIL SOFTWARE IS ALWAYS UNDER USB KEY(LICENSE):
SWITCH TO DEMO MODE:
Go to the C: Drive of the POS
Open either the JKRestaurant/JKRetail Folder
Scroll down to the bottom and open the “Update” application.
Once opened on the left side of that screen under: LICENSE TYPE -> Change from USB Memory to DEMO
DONE
PIN-PADS COMPATIBILITY:
PAX S300/A35/A920
Ensure Pin-Pad is Set to STATIC.
Enter STATIC I.P. Address Within the JKSOFT Software:
IF USING THE RESTAURANT SOFTWARE:
GO TO SETUP (ON THE MAIN SCREEN UPON OPENING SOFTWARE)
SELECT: HARDWARE -> PAYMENT (P/W: neo)
Under Software Select PAX -> ENTER I.P. Address (DO NOT TOUCH ANYTHING ELSE)
IF USING THE RETAIL SOFTWARE:
SELECT MANAGEMENT (ON THE MAIN SCREEN)
GO TO: SETUP -> HARDWARE -> PAYMENT (P/W: neo)
Under Software Select PAX -> ENTER I.P. Address (DO NOT TOUCH ANYTHING ELSE)
SP30
PAX A35 (Requires using the latest POSLink version V1.10.01_20220512)
Activating the Licenses:
For Tablets:
RUN: C:\JKRestaurant\JKRestaurant.exe /activate
Send Mac Address over to Aaron & then put in the license key once received.
DONE
For POS Units:
**USB MUST ALWAYS BE CONNECTED**
Insert USB License key onto the back of the unit.
Go to the C: Drive of the POS
Open either the JKRestaurant/JKRetail Folder
Scroll down to the bottom and open the “Update” application.
Once opened on the left side of that screen under: LICENSE TYPE -> Change to USB Memory
DONE
EPSON ™-U220D Kitchen Printer SETUP
SOFTWARE SETTINGS: (FOR RESTAURANT)
AFTER YOU HAVE FULLY INSTALLED THE SOFTWARE:
This is the main screen you will see:
Adding the Printer(s) to the Windows and adding the drivers -> **Within the LEO drive**
Link to install Printer Drivers:
https://bixolon.com/download_view.php?idx=73&s_key=Driver
OPEN BACK UP THE JK SOFTWARE:
SETTING UP JKRESTAURANT : Go to SETUP -> Select HARDWARE:
UNDER PRINTERS:
Ensure the Receipt Printer is set to the Bixolon (or receipt printer) that was setup and installed.
If any additional printers (Kitchen Printers/Bar Printer) were added please add on the right side under “KITCHEN PRINTER” and labeled them accordingly. For Ex: “Kitchen Order” or “Bar Order”
Check Off “THERMAL KITCHEN PRINTER”
Go into HARDWARE 1 (Cash Drawer/Register setup):
For WIRED registers please select “INTEGRATED”
Go into HARDWARE 2 (If a customer-facing screen is being used):
Ensure the Customer Display settings are turned ON by Default it will be OFF.
Place the Screen Size as 1145 x 745
Ensure the location is set to RIGHT by Default it’s set to Left.
Go into PAYMENT (Pin-Pad setup):
TO access the Payment screen the password is “NEO”
ENSURE “Use Payment Processing” is turned ON by default it’s OFF.
Under SOFTWARE -> PAX then insert the I.P. Address of the PAX (Ensure its under Static Network)
Check off the boxes on the right side and ENSURE “Use any PosLink is checked off”
The OTHER tab will only be used if a Merchant will be using more than one station:
If another station will be added ENSURE you change the Station # to avoid communication issues between the stations.
Merchant Settings to Ensure that are turned on
When you are in the Main Screen -> Open SETUP:
STEP1:
On the SETUP screen SELECT -> OPTIONS
Under OPTIONS
If the Merchant wants to use the POS with a Passcode change the SECURITY MODE
Can have access by Session, Login or have the POS always Locked.
UNDER “USED SCREEN” can Show or Hide what the Merchant sees under the ORDER screen
STEP 2:
Within OPTIONS -> Select SECURITY
STEP 3:
Within the SETUP screen -> Select ADVANCED
After your in ADVANCED under the GENERAL tab:
This is where you will add the TAXES for the Merchant.
Under ORDER 1:
Adjust the settings as follows (ISO can go over with Merchant if they need additional features/settings turned on):
Under ORDER 2:
Under the TABLE tab:
Under PAYMENT:
For Restaurants only have Cash & Credit Cards checked off.
For Retail enable EBT if the Merchant uses EBT.
Ensure the OPEN section is checked off for CC & EBT as that relates to the register opening.
This is where you would add the Cash Discount Percentage
Per Merchant Enable or Disable “Ask Whether To Print Receipt”.
REMEMBER if this is Enabled you must go into Setup > Hardware > PAYMENT and set the ‘Receipt Copy = 0’
Under TIPS:
STEP 4:
EDITING THE “PRINTING” SCREEN
JK RETAIL SETTINGS GUIDE:
ON THE HOME SCREEN OF RETAIL > SELECT MANAGEMENT FOR SETU
STEP1 > HARDWARE
Set Both Receipt/Report Printer to the same Printer after Windows Installation;
ENSURE The correct Auto-Batch Time is set for the Merchant
Enable “Process EBT” if Merchant is accepting EBT Payments ONLY
IF Merchant is having Two Units make sure to change the ‘Station #’
JK RETAIL CONT….
STEP2 > ADVANCED
CHECK OFF ‘EBT’ if the Merchant accepts EBT PAYMENTS
OPERATIONS Tab is where you would add in the SURCHARGE PERCENTAGE
STEP3: ORDER SCREEN CUSTOMIZATION
Within the Last Tab of the ‘Advanced Options’ > INTERFACE > SELECT ‘SALES’ under ‘CUSTOM INTERFACE’
On the Order Customization screen you want to drag all the Unused Icons to the Left where the “Preset Items” are.
Next you want to Drag a Preset Item to the Right and place it on the Middle screen
Then ‘Assign Item’ to the “Manual Entry” that gets created under INVENTOR
JK RETAIL CONT….
JK RETAIL CONT…..
Once the Manual Entry Item has been created go back into the Order Screen Customization screen
Advanced Options > Interface > ‘Custom Interface’ - Sales
Select the Preset Item in the middle of the screen > Select ‘Assign Item’
Search up the new “Manual Entry” item and select Ok to add into the ‘Preset Item’ on the Order screen.
MENU BUILDING:
When you have received (through EMAIL) a Menu in PDF or Excel Format please ensure that it is in the following Excel Template:
{menu@merchantindustry.com, pos@merchantindustry.com}
For the ITEMS TAB:
The price type Fixed is the standard flat rate of the product.
Since the item data has been entered on the POS template from the inventory, the product information will appear on the screen.
For the MODIFIERS TAB:
Here you can specify the name of the modifier group. The Modifier tab is where you select the names of your items that are already part of the inventory. If the product or item has a price up or an increment this is where you should add it.
Modifiers will only work if the product is part of the list of modifiers, this is what enables the merchant to provide choices to the customers, if the product is part of a restaurant the customer can choose with options and without options.
HOW TO UPLOAD MENU ON SOFTWARE ONCE COMPLETED ON EXCEL:
GO TO THE MAIN SCREEN OF THE SOFTWARE
GO INTO ‘DEALER-MODE’
ON THE KEYBOARD PRESS AND HOLD: ‘ASD + ENTER KEY’
You will then be presented with the Dealer Mode screen:
JK RESTAURANT
SELECT ‘UTILITIES’
After MENU has been pasted onto the field
SELECT ‘STEP1: Import Fields’ to Import the Field Names on the Export
Once import fields have been found then select “STEP2” > IMPORT ITEMS
IF YOU HAVE MODIFIERS
COPY & PASTE Modifiers onto the Blank Field
Select > STEP1: Import Fields & Then > IMPORT MODIFIERS
JK RETAIL:
AFTER OPENING DEALER-MODE:
Select UTILITIES > ‘IMPORT DATA’
HOW TO PROGRAM A PAXA35 or PAX A920 for JKSOFT:
Create Var Sheet for the Pax A35 - TSYS Only
Pull up the MID in the CRM (https://mi.isoaccess.com/)
On the Right list click Equipments
Choose Build Terminal
In the Terminal Setup - Use the Select Product drop down and choose Stage Only
Click Board Terminal
Once completed you will be brought back to the equipment screen
Creating the Pax A35 in Broad Pos
Go to (https://paxus.paxstore.us/admin/#/dashboard) and Login (If you do not have Access please ask Nick or Keary to Set you up.
On the left list choose Terminal Management
Click on the + button on the top of the Terminal Management List and click Add Merchant. Fill in the Merchant details - DO NOT CHECK BOX FOR CREATE MERCHANT USER ACCOUNT. Make sure at the bottom you fill in the check box for Activate Merchant (NOTE: If merchant has already been added and you’re doing an additional terminal you can skip this step by searching for the merchant on the top-left of the screen)
In the Merchant Detail Section Click on the +Terminal - Input the information and click OK once you have finished
Terminal Name = Serial number for the device
Manufacturer = Pax
Model = A35
SN = Serial Number for the Device
TID = TSYS - V Number from VAR Sheet FD = Serial Number
In Terminal Details, click the 3 dots on the top-right of the screen
Click Activate
Click App & Firmware. Then click + Push App.
In the search box on the top-right, type in POSLink and press Enter
Click the check box next to POSLink and press OK
Click Activate
Click Back Arrow.
Once back at the App & Firmware screen, click + Push App again
In the search box on the top-right, type in TSYS and press Enter
Click the check box next to BroadPOS TSYS Sierra and press OK
If OMAHA Search up BroadPOS Omaha app
Under Select Parameter Template, click the green icon with 3 lines on the right side, and change the template from Banking to either Restaurant or Retail. Depending on the business. “Check var sheet” (ENSURE THIS IS DONE FIRST. IF THE TEMPLATE IS NOT CHANGED, THE MERCHANT WILL NOT BE ABLE TO PROCESS CORRECTLY)
MISC Section
General Settings
Under ECR-Terminal Integration Mode, select Internal POS
Peripheral Features
Pinpad Type - Internal
External Card Reader - Internal
TSYS Section
Merchant Parameters
Fill in the information from the VAR sheet
Set Time Zone Differential to Merchant’s Time Zone
Disable > Support Partial Approval
Set P2PE Mode to Disabled
Host Feature
Turn off AutoBatch as it’s control by the Software
Set the Batch out time if the account requires it
Communication Section
Semi-Integration Only
Communication Between ECR/POS and PAX Terminal
Set Communication Type to Ethernet.
Set Protocol Type to TCP/IP.
Scroll down to Terminal Register
Set POS Auto Register to Enabled
Set POS Register Protocol Type to ‘HTTP’.
Click Next
Click Activate
Power on Pin-Pad, connect to Ethernet and the update will push to the Pin-Pad automatically.
NOTE: To take transactions you MUST open the TSYS SIERRA App (TSYS) or BROAD OMAHA (OMAHA) App. If not, transactions will not be sent to the device
***ENSURE AT THE END OF THE SOFTWARE & HARDWARE INSTALLATION:*
- TEST TRANSACTION IS COMPLETED
USB LICENSE KEY IS ACTIVATED
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